Radio Repair Policy

RADIO WORKS USA

TWO-WAY RADIO SERVICE AND REPAIR POLICY

PURPOSE

This policy outlines procedures for sending two-way radios for service and repair to Radio Works USA, including quote requirements, storage and carrier loss.

1. Service and Repair

Radios must be sent with a description of the issues. Radio Works USA offers a flat-rate repair cost covering parts and labor. The customer understands that if the radio is beyond repair there is no fee or cost for that diagnosis, the unrepairable radio will be sent back to the customer. Additional costs for cosmetic repairs or manufacturer-required parts will be considered above and beyond the flat rate repair fees. The customer understands there may be additional costs due, so once the radio is sent to us, the customer agrees to pay for all work completed, even if additional costs arise, with a per radio cap not to exceed $300 total. If the radio is required to be sent to the manufacturer, the customer will be notified to decide if they want to proceed. 

2. Approval Process

A revised purchase order will be required if additional repairs or parts are needed. The customer must approve the quote or revised order before the radio(s) can be shipped back to the customer.

3. Storage and Return

Radio Works USA does not store radios. Uncollected radios will incur a daily storage fee of $5 per radio, retroactive to the date an initial or revised quote is given or a request for a purchase order is made. An initial quote is defined here as not issued originally before radio[s] were shipped to Radio Works USA. a Revised quote is defined here as issued after an original quote was given prior to receiving the broken radio[s]. If payment is not collected within 90 days, the radio will be considered abandoned.

4. Warranty

Repairs are covered by a 90-day warranty for labor and parts, excluding misuse or unauthorized repairs. If the radio has any issues within the 90 day warranty period, Radio Works USA will repair the radio for free, less shipping costs.

5. Customer Responsibility

Customers must approve quotes and purchase orders promptly to avoid delays. Payment is due upon completion of repairs, dependent on the terms and conditions of the customer’s account. 

RADIO LOSS LIABILITY POLICY

PURPOSE

This policy outlines the company’s liability in the event that a two-way radio, which is packaged and shipped by the company, is lost during transit by an external shipping carrier. It specifies the maximum liability the company will assume and the option to replace the radio at the company’s discretion based on the radio’s make, model, and year. This policy does not apply if the customer selects and uses their own shipping carrier. 

POLICY STATEMENT

In the event that an used two-way radio is lost during transit by a shipping carrier selected by the company, the company will assume liability for the lost radio, subject to the following conditions:

  1. Liability Limit:
    The company’s liability for any lost radio will be capped at $500, depending on the specific make, model, and year of the radio.

  2. Assessment of Radio’s Value:
    The value of the lost radio will be determined based on the following criteria:

    • Make and Model: The specific make and model will be assessed for its market value.

    • Year: The year of manufacture or the year of purchase will be considered in determining the value.

  3. Replacement Option:
    The company reserves the right to replace the lost radio at its discretion, in lieu of providing a monetary reimbursement, depending on the availability and value of the radio.

  4. Proof of Loss:
    The company must receive official confirmation from the shipping carrier that the radio was lost during transit. A claim will not be processed without this documentation.

  5. Exclusions:
    The company will not be held liable for any loss if:

    • The customer selects their own shipping carrier. This policy does not apply in such cases.

    • The loss is determined to be due to an error or negligence on the part of the shipping carrier, as confirmed by their investigation. In such cases, the company will submit the claim on behalf of the customer for an amount equal to the radio’s replacement value, unless the customer’s own shipping account was used for the shipment. If the customer’s shipping account was used, the customer must file the claim directly with the carrier for an amount equal to the radio’s replacement value.

    • The shipping carrier’s investigation determines that the radio was not lost due to their error.

  6. Claim Process:

    • A claim for a lost radio must be filed within 30 days of the shipment date to be eligible for liability coverage.

    • The company will provide supporting documentation, including the order number, shipping tracking information, and a detailed description of the loss incident for the claim. If The customer selects their own shipping carrier, this policy does not apply in such cases.

CONCLUSION

This policy clarifies the company’s liability in cases where a purchase order is required to ship back a repaired radio or a used two way radio is lost during shipping by the company’s carrier. The company aims to offer transparency and fairness in addressing these situations. To request payment for services rendered is not to be interpreted as a dismissal of funds due. The company reserves the right to replace a carrier lost radio at its discretion. This policy does not apply if the customer uses their own shipping carrier.